FAQs

Q?

Who is Outdate Rx?

A.

Outdate Rx is a licensed Reverse Distributor. 
We are based in southern California, but have representatives all over the country.

Q?

What are your rates and fees?

A.

Tired of wondering where all the credits you were promised went? Outdate Rx doesn’t tack on additional charges like the other guys. Our All Inclusive fee is just that. All Inclusive. We’ll cover the shipping costs, processing costs, handling charges, destruction costs, and all those other made up fees that are getting slipped onto your invoice.

One Service, One Rate.

Q?

How do you compare to other returns companies?

A.

Other returns companies have taken advantage of pharmacies for years. They've had managers running off with millions of dollars, diverting medications, adjusting estimated values up or down as it fit their programs better. Here are a few examples of common ways they have been putting the squeeze on pharmacies for years without you knowing it:

The most common complaint we hear about other companies over and over again is "Why don't my credits matched what they promised me?" Here's why- Some of the other guys boost the return value (it's only an estimate is their standard reply when you question them). By boosting the estimate, they easily double their 8% fee. Then they tack on destruction charges (often for medications that were returnable even!), shipping charges, handling fees, processing fees, etc...

Some of the other guys only “process” your medications for return every 2 or 3 months. What a joke! What that really means is they are holding your credits for that time, collecting interest instead of getting you your money. Then, if you want your credits faster, they offer only a fraction of the return value. Outdate Rx is committed to getting you your credits as fast as possible. Once we receive your credits, they will be immediately turned right around back to you.

Some of the other things we do that they don't are offering you personal account managers, specialized action item reports, integration of our reports into your inventory systems, and much more. All returns companies can sort and return your products. If that was all it took, you could do it yourself. You want someone you can trust to do your returns and look to when you need advice. Outdate Rx offers return service with reporting capabilities that will change how you do business. You might say were an information company that specializes in returns.

Q?

What is an account manager and why should I want one?

A.

One point of contact. It all starts with your account manager. They are your industry expert. Using Outdate Rx’s tools, they have the power to help you free up capital to grow. Whether it’s finding solutions to aging products, finding ways to eliminate non-returnable medications or simply understanding manufacturers’ return policies; they have the ability to put you ahead of your competition.

Q?

Tell me about your reporting capabilities.

A.

Some of our competitors think reports are just summaries of how much money they took from you. At Outdate Rx, our reports are focused on giving you information that drives decisions. Those decisions will put your money back where it belongs- in your business. Trust Outdate Rx to help you manage your inventory.

We offer a number of reports and our account managers have the ability to build custom reports that fit your business needs. Everything from our returnable alternatives report to our trace and trace verification system all help your pharmacy stay in compliance and connect with the data that makes your job easier.

Q?

I’m used to my current company, why should we switch?

A.

All returns companies can sort and return your products for credit. What they don’t always do well is provide support to make your business stronger. Pharmacies need information. Just like looking at a patient’s bloodwork, our experts looking at your returns can diagnose a number of problems and get you on the right track. When you partner with Outdate Rx you have our commitment to make sure you have visibility of your medications all through our system. This visibility ensures that you can trust us with your medications.
From accuracy of reports to our amazing account managers, its a commitment to quality that really distinguishes Outdate Rx.

Q?

How long will it take to get my credits?

A.

At Outdate Rx we are committed to getting you your credits as fast as possible.
Here's a brief summary of our timeline:
Day 1: Packages arrive at Outdate Rx
Day 2-3: All items are inventoried and prepped for return to the manufacturers.
Day 4-10: Return authorizations are obtained and the product is physically returned to the manufacturer

The next step is waiting on the manufacturer to issue credit. It can take as little as 25 days or as long as a year. As soon as they issue credit, however, Outdate Rx processes it immediately and turns it around to your pharmacy. This process takes less than 5 days.

While it is true that the bulk of the return cycle rests with us waiting on the manufacturer, many of our competitors have return cycle processing times more than double ours because of their policies and procedures. They have used the manufacturer and wholesaler policies as an excuse to hold your money longer than is necessary. This does not happen at Outdate Rx.

Q?

Alright, I’m in… So what’s next?

A.

We make the returns process easy. Send us a quick email or call us at 855-OUTDATE to schedule a visit from an account manager or to request labels for easy mail in self-service. If you have Class II meds to return, let us know so we can issue the appropriate forms.
Then we'll go to work. We'll sort and process your medications and do everything possible to get a refund. We'll issue your summary reports and certificates of destruction. Once your refunds begin arriving, you will receive monthly summary reports detailing credits received, credits outstanding and our fee. Finally, after a few services have been completed, your account manager will schedule a visit where he or she will go over all the information we have found for you. This is the real value in our service you won't want to miss!